Cookie Statement

Danone’s mission is bringing health through food to as many people as possible and we aim to inspire healthier and more sustainable eating and drinking practices, in line with our vision – Danone, One Planet.

Bringing health through food does not only rely on healthier products and promoting healthier behaviors. Our mission also requires that our own business practices help to build a healthier future. Maintaining and building trust with our consumers and stakeholders is core to our ability to fulfil our mission. One way that trust can be preserved is by ensuring that we are responsible when communicating with our consumers.

Danone knows that you care how your personal data is used and we recognize the importance of protecting your privacy. We have therefore committed ourselves to the following basic principles:

• We are committed to being transparent in the way we use your personal data;
• We only use your data for specific purposes that we share with you and/or that you have consented to;
• We aim to collect, process and use as little personal data as possible;
• When we do collect your personal data, we aim to keep it as accurate, up to date and secure as possible;
• If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it;
• Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement.

For more information about our privacy practices, please visit Privacy Statement.



Who we are?

NUTRICIA LIMITED, operates this website in the UK and Ireland. When we say “Danone”, “us”, “our” or “we”, this is who we are referring to Nutricia Limited. Our Privacy Statement explains how we collect and use information from and about you when you visit this website. This cookie statement explains more about how we and certain third parties use cookies and similar technologies on the website, and your choices concerning them. Please see the “Contact Us” section for our contact details.
Danone represents several different brands and products. For more information on Danone, and the brands it represents, please see www.danone.co.uk or www.danone.ie.

What are cookies and other tracking technologies we use on this website?


Like many companies, we use cookies and other tracking technologies to ensure you get the best from this website. Below are some examples of the types of tracking technologies that we may use on this website.

“Cookies” are small text files from a website that are stored on your computer, mobile phone or other device. Cookies generally contain information that is associated with your web browser, information such as website preferences, login information, or a user ID.

Other tracking technologies
Like other online services and mobile applications, we use both cookies and other technologies such as web beacons/GIFs, pixels, page tags, embedded scripts and other tracking technologies. These technologies consist of small transparent image files or other web programming code that record how you interact with the website. They are often used in conjunction with web browser cookies or other identifiers associated with your device.

Below is a more detailed description of some of these other types of tracking technologies we may use on this website:
• Pixels are small images on a web page or in an email. Pixels collect information about your browser or device and can set cookies.
• Local storage allows data to be stored locally on your browser or device and includes HTML5 local storage and browser cache.
• SDKs are blocks of code provided by our partners that may be installed in our mobile applications. SDKs help us understand how you interact with our mobile applications and collect certain information about the device and network you use to access the application. SDKs may collect identifiers associated with your device or our apps.

In this policy, when we refer to “cookies”, we are referring to cookies and other tracking technologies, as described above.

Why do we use cookies?


Generally speaking, there are a few reasons why we, and certain third parties, may use cookies:
• cookies that are strictly necessary for the website to function and to enable you to make use of the services we provide;
• cookies that collect data related to the use of our website and the performance of it. We use this information to improve our online products and services;
• cookies that we use to personalize and optimize your experience on our website. These cookies store information on your choices such as text size, language and screen resolution; and
• cookies that are placed by third parties for enhanced services (such as social media cookies) or for advertising purposes.

Please see below for further information on the types of cookies we use.


Strictly necessary cookies

These are cookies that we need to be able to offer you a proper functioning website and which enables you to make use of the services we provide.

For example, we may use strictly necessary cookies for logging in, filling in forms or to enable other features and functions of the website. We also use strictly necessary cookies to maintain the security and stability of our services. Because these cookies are necessary to the security and functionality of our services, they cannot be switched off via our cookie consent tool.

If these cookies are blocked, you will not be able to make use of our website.

List of strictly necessary cookies:

Purpose Type of data collected Cookie name How long is the cookie stored?

Sticky sessions

Classic Load balancer

Track the instance for each request to each listener AWSELB endless
Blocking third part unidentified cookie / TC_OPTOUT 1 year

Security cookie

Authentification request checking

Security authentification XSRF-TOKEN 7200 minutes



Analytics and performance-related cookies

These cookies help us measure traffic patterns to determine which areas of our website have been visited and get detailed insights about user behavior (such as by recording a user’s screen to analyze the session and look at the session dropped during sign up to see why they are dropping). We use this to research a visitor’s habits so that we can improve our online products and services.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyze trends, administer the website, track users’ movements, and gather broad demographic information.

This information allows us to ensure our website is functioning properly and is providing the best experience for our users.

We may also use analytics cookies as part of our data management platform to track results of our activations.

List of performance cookies:

Purpose Type of data collected Cookie name How long is the cookie stored?


Used to distinguish users

– events

– traffic

– audience

_ga 2-years


Used to distinguish users

– events

– traffic

– audience

_gid 24-hours
Adobe Audience Manager cookie to assign a unique ID to a site visitor assign a unique ID to a site visitor aam_uuid 30 days


Cookies for personalisation

These cookies enable us to recognize your computer and greet you each time you visit our website without bothering you with a request to register or to log in. They are generally there to support website functionality that is visible or advantageous to the user or their experience of our website.

List of personalization cookies:

Purpose Type of data collected Cookie name (do we want to include this?) How long is the cookie stored?


Session key identification for authentification and back-office access

Session key identification for authentification and back-office access laravel_session 120 minutes


Marketing/re-marketing/targeting/re-targeting/advertising cookies

These are cookies placed on our website by third parties on our behalf. The cookies enable us to generate personalized advertisements on other websites, including on other Danone brands’ websites, which are based on information about you such as your page views on our website. We may use the information about you to build audiences and share them across Danone’s brands in order to deliver advertising to you on third party websites and social media platforms. Our websites may also place cookies for third-party services such as social media platforms They may be used to limit the number of times a user sees an advertisement as well as help measure the effectiveness of an advertising campaign.

Please note that the following third parties may use cookies on our website.

These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services.

These third-party cookies are likely to be performance cookies or advertising cookies:

•    Facebook
•    Google
•    Twitter
•    Oath (Yahoo)
•    YouTube
•    Hotjar
•    Amazon
•    Pinterest
•    Criteo
•    TagCommander/Commanders Act
•    Adobe
•    Bing

List of Marketing/re-marketing/targeting/re-targeting/advertising cookies:

Purpose Type of data collected Cookie name (do we want to include this?) How long is the cookie stored?
Facebook cookie The user ID of the currently logged in user c_user 3 month
Facebook cookie Web browser being used to connect to Facebook datr 2 years
Facebook cookie Control the “Follow us on Facebook” and “Like” buttons fr 2 years
Facebook ad pixel* that will collect Event Data and will allow us to send you tailored advertising through Facebook ads based on your behavior on our site Information about the web pages viewed _fbp 120 days
Session cookie / pl 40 days
Session cookie Contains the user chat’s date presence 40 days
This cookie stores the browser window dimensions and is used by Facebook to optimize the rendering of the page Stores the browser window dimensions wd 5 days

To delete the third-party cookies permanently, you must contact the relevant third party or opt-out at browser-level (as discussed below).

How long do cookies last?

Except for strictly necessary cookies, the cookies we use on our websites expire as follows:
•    Session cookies: these are created temporarily in your browser’s subfolder while you are visiting a website and are automatically deleted when you leave the website.
•    Persistent cookies: in contrast to session cookies, persistent cookies are re-activated when you return to the same website and remain in your browser’s subfolder until they expire (usually after 12 months).

Your preferences

We keep your preferences for 6 months, but it is still possible to restrict or block certain cookies or even delete certain cookies that have already been placed on your device. If you do so, we may think that you have never visited us before and will therefore show you the Cookie Notice again and ask for your consent in placing cookies.
Our website has a tool to help you to manage certain cookies.

This tool is located by clicking here.

To delete certain third-party cookies, please use the following links (note that clicking the links will open in a new window, and we are not responsible for the content of external websites):

References and Links
•    Facebook: https://en-gb.facebook.com/policies/cookies/   
•    Google:  https://tools.google.com/dlpage/gaoptout
•    Twitter: https://business.twitter.com/en/help/ads-policies/product-policies/interest-based-opt-out-policy.html
•    Oath (Yahoo): https://www.verizonmedia.com/policies/us/en/verizonmedia/privacy/topics/cookies/index.html
•    YouTube: https://adssettings.google.com/authenticated?hl=en
•    Hotjar: https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies
•    Amazon: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GVASXV5UZ64R4Y25
•    Pinterest: https://policy.pinterest.com/en/cookies
•    Criteo: https://www.criteo.com/
•    TagCommander/Commanders Act: https://community.commandersact.com/platform/knowledge-base/cookies
•    Adobe: https://www.adobe.com/privacy/cookies.html
•    Bing:  https://www.bing.com/shared/mcp

You can also restrict or block cookies by changing your browser’s settings. Each browser is configured differently. To disable cookies via your browser settings, you should follow the instructions given by the publisher of your browser. As of the date of this Cookie Notice, these instructions are available for commonly used browsers through the following links (note that clicking the links will open in a new window, and we are not responsible for the content of external websites):

If you use Microsoft Edge:


If you use Internet Explorer:


If you use Safari:


If you use Firefox:


If you use Chrome:


If you use different devices, make sure you configure the settings of the corresponding browser according to your preferences.

Your mobile device may provide settings that allow you to express the choice not to have information about your use of mobile ads used for interest-based advertising purposes.

On your iOS device, this is called “Limit Ad Tracking,” and on your Android device, it is called “Opt-out of Ads Personalization” or “Opt-out of interest-based ads”.

To find our more about cookies

You can obtain more information on how to see what cookies have been set and how to manage them by visiting https://www.allaboutcookies.org and https://www.ghostery.com/.


How to contact us

If you have any questions, comments or complaints regarding cookies, please contact us via our contact page.